I base my work on personal experience. Recognizing the need for specific expertise in airport dispatching product development, I conducted comparative analysis. After convincing stakeholders, I gained access to direct users of the timeliner: dispatchers of technical units and human resources. They manage equipment units and personnel, providing insights into their work conditions, current tools, conveniences, and decision-making processes. This Field research yielded valuable information and formed key hypotheses.

Initially, dispatchers used multiple systems, resulting in multitasking across numerous screens. Yet, they operate in an information-rich environment, accessing tooltips, receiving information via radio and phone, and collaborating with peers. Engaging them without disrupting workflow was crucial. Factors like screen characteristics and room lighting also influenced the process.

My role in the project was diverse, as the system was extensive in scope. However, the most significant and interesting work was done on the timeliner, as it is one of the primary tools used for managing the airport. Other sections were also designed for detailed scenario development, but many of them presented as tables, so I will not delve into them extensively in this case.

Certainly, we didn't design all the states directly on the timeliner. Instead, various states were created separately, and documentation was prepared collaboratively with analysts using these components. This method facilitated a more systematic and comprehensive understanding of the different states and their interactions within the timeliner.